Guide to Property Ratings

Star ratings are a guide and symbolise the level of service, range of facilities and quality of guest care that you can expect. Because of the different hotel grading systems, hotels and Guest Houses on this website have identified the rating that best reflects their property. We cannot be held responsible for any misinformation that has knowingly or unknowingly been entered on the site by individual hotels. This must be taken up directly with the property concerned.

One Star
At a ONE STAR hotel you will find:

Practical accommodation with a limited range of facilities and services, but a high standard of cleanliness throughout.
Friendly and courteous staff to give you the help and information you need to enjoy your stay.
Restaurant/eating area open to you and your guests for breakfast and dinner.
Alcoholic drinks will be served in a bar or lounge. 75% of bedrooms will have en-suite or private facilities.

Two Stars
At a TWO STAR hotel you will find (in addition to what is provided at ONE STAR)

Good overnight accommodation with more comfortable bedrooms, better equipped - all with en-suite or private facilities and colour TV.
Relatively straightforward range of services, including food and drink and a personal style of service.
A restaurant/dining room for breakfast and dinner.
A lift is normally available.

Three Stars
At a THREE STAR hotel you will find (in addition to what is provided at ONE and TWO STAR)

Possibly larger establishments, but all offering significantly greater quality and range of facilities and services, and usually more spacious public areas and bedrooms.
A more formal style of service with a receptionist on duty and staff responding well to your needs and requests.
Room service of continental breakfast.
Laundry service available.
A wide selection of drinks, light lunch and snacks served in a bar or lounge.

Four Stars
At a FOUR STAR hotel you will find (in addition to what is provided at ONE, TWO and THREE STAR)

Accommodation offering superior comfort and quality; all bedrooms with en-suite bath, fitted overhead shower and WC.
The hotel will have spacious and very well appointed public areas and will put a strong emphasis on food and drink.
Staff will have very good technical and social skills, anticipating and responding to your needs and requests.
Room service of all meals and 24 hour drinks, refreshments and snacks.
Dry cleaning service available.

Five Stars
At a FIVE STAR hotel you will find (in addition to what is provided at ONE, TWO, THREE and FOUR STAR)

A spacious, luxurious establishment offering you the highest international quality of accommodation, facilities, services and cuisine.
It will have striking accommodation throughout, with a range of extra facilities.
You will feel very well cared for by professional, attentive staff providing flawless guest services.
A hotel that fits the highest international standards for the industry, with an air of luxury, exceptional comfort and a sophisticated ambience.

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Scottish Guest Accommodation

GUEST ACCOMMODATION - DIAMONDS
Diamond ratings are a guide and symbolise the level of service, range of facilities and quality of guest care that you can expect. Because of the different hotel grading systems, hotels and Guest Houses on this website have identified the rating that best reflects their property. We cannot be held responsible for any misinformation that has knowingly or unknowingly been entered on the site by individual hotels. This must be taken up directly with the property concerned.

One Diamond
At ONE DIAMOND Guest Accommodation you will find:

Clean accommodation, providing acceptable comfort with functional décor and offering, as a minimum, a full cooked or continental breakfast.
Other meals, where provided, will be freshly cooked.
You will have a comfortable bed, with clean bed linen and towels and fresh soap.
Adequate heating and hot water available at reasonable times for baths or showers at no extra charge. An acceptable overall level of quality and helpful service.

Two Diamonds
At TWO DIAMOND Guest Accommodation, you will find (in addition to what is provided at One Diamond)

A sound overall level of quality and customer care in all areas.

Three Diamonds
At THREE DIAMOND Guest Accommodation, you will find (in addition to what is provided at Two Diamond)

A good overall level of quality. For example, good quality, comfortable bedrooms; well maintained, practical décor; a good choice of quality items available for breakfast; other meals, where provided, will be freshly cooked from good quality ingredients.
A good degree of comfort provided for you, with good levels of customer care.

Four Diamonds
At FOUR DIAMOND Guest Accommodation, you will find (in addition to what is provided at Three Diamond)

A very good overall level of quality in all areas and customer care showing very good levels of attention to your needs.

Five Diamonds
At FIVE DIAMOND Guest Accommodation, you will find (in addition to what is provided at Four Diamond)

An excellent overall level of quality. For example, ample space with a degree of luxury, an excellent quality bed, high quality furniture, excellent interior design.
Breakfast offering a wide choice of high quality fresh ingredients; other meals, where provided, featuring fresh, seasonal local ingredients. · Excellent levels of customer care, anticipating your needs.

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An NC Rating means the property is not classified.
A property marked L is a Lodge.